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John-Luke2001/README.md

Hi, I'm John Pichon

Aspiring IT Support Specialist with a growing foundation in help desk support, troubleshooting, ticket documentation, Windows support, Active Directory, networking basics, and cybersecurity fundamentals.

I’m currently building hands-on projects to prepare for entry-level IT Support, Help Desk Technician, Service Desk Analyst, and Technical Support roles.

Certifications

  • Google Cybersecurity Professional Certificate
  • CompTIA Security+ Candidate

Skills

  • Help Desk Support
  • IT Support
  • Technical Troubleshooting
  • Ticketing Systems
  • Zendesk
  • Active Directory
  • Windows 10/11
  • Microsoft 365 Support Concepts
  • Password Resets
  • Network Troubleshooting
  • Wireshark
  • Nmap
  • Linux Basics
  • SQL Basics
  • Technical Documentation
  • Customer Support
  • Cybersecurity Fundamentals

Projects

Zendesk Help Desk Ticketing Project

Created and managed simulated Tier 1 help desk tickets using Zendesk, including password reset issues, phishing email reports, slow computer troubleshooting, Wi-Fi connectivity issues, and software installation requests.

Active Directory User Management Lab

Built a Windows Server Active Directory lab focused on user account creation, password resets, group management, OU organization, and domain client login.

Windows Event Log Investigation

Analyzed Windows Event Viewer logs to identify successful logons, privileged logon events, and authentication-related activity.

Wireshark Network Traffic Analysis

Captured and analyzed DNS, TCP, and TLS traffic using Wireshark to better understand network communication and troubleshooting.

Nmap Localhost Port Scan

Performed a basic port scan using Nmap to identify open ports and understand service enumeration fundamentals.

Linux Security Labs

Practiced Linux file permissions, user management, and basic system administration commands.

Current Goals

  • Land an entry-level IT Support or Help Desk role
  • Continue building hands-on troubleshooting projects
  • Strengthen Windows, Active Directory, Microsoft 365, and networking skills
  • Continue studying for CompTIA Security+
  • Grow toward a long-term career in cybersecurity

Connect With Me

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  1. zendesk-help-desk-ticketing-project zendesk-help-desk-ticketing-project Public

    Simulated Zendesk help desk ticketing project documenting Tier 1 IT support workflows.

  2. active-directory-user-management-lab active-directory-user-management-lab Public

    Windows Server Active Directory lab demonstrating user management, password resets, security groups, OU organization, and domain client login.

  3. windows-event-log-investigation windows-event-log-investigation Public

    Windows Security Event Log investigation analyzing successful logons and privileged logon events.

  4. wireshark-network-traffic-analysis wireshark-network-traffic-analysis Public

    Network traffic analysis using Wireshark to identify DNS, TCP, and TLS communications.

  5. nmap-localhost-port-scan nmap-localhost-port-scan Public

    Nmap port scanning and service enumeration on a Windows host.

  6. linux-security-labs linux-security-labs Public

    Linux security exercises focused on file permissions, user management, and system administration tasks.